Privacy Policy

Donegal Travel Ltd (we/us/Donegal Travel Ltd) is committed to keeping your personal information safe and secure. We are a limited company registered in the UK registration number 475625 and registered with the Information Commission under reference number ZA394096. You may want to check from time to time to ensure you are happy with any changes. This policy is effective September 2019.

This notice explains our approach to collecting your personal information from you. It explains the reasons why we need to collect this data and what we do with it.

What information we need

In order to obtain an accurate price and offer the best service possible, we do require some information from you. This privacy notice describes what personal data we collect and how we use this.

How we collect your information

When you contact this office either by phone , via email or webform we require certain personal information from you to enable us to obtain the best and most accurate price. This information includes names, address, vehicle details, names of passengers and contact details. We will also obtain dates and times of possible ferry bookings. If you accept a price, then we would need some form of payment from you. The payment information is processed via a secure banking system and no notes of payment details are taken.

Who do we share this information with?

Your payment information (credit/debit card number, expiry date and security code) will only be shared to a secure banking network. We do not keep any manual notes of payment details. Your booking details will be shared with the relevant ferry operator for the purposes of your booking only. We do not share your details with any other organisation for marketing purposes.


We will always try to take a note of your mobile number to enable us to contact you in the event of last minute amendments to sailings. Occasionally, this information is passed to the ferry companies that we deal with. This is to ensure we are able to get in touch at any time of day to keep you informed of any changes to your original booking. This information will not be used by any third party for anything other than disrupted sailings.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Read more about our use of cookies.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Contact us directly by email or telephone rather than completing our online enquiry forms
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or contacting us via the contact us page.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.